Returns & Exchanges
We want you to love your new Jo Mercer shoes, which is why we offer a 30-day return policy for all full-priced items in their original, unworn condition. Please ensure all items are returned in their original packaging to qualify for a refund or store credit.
Check Eligibility
Ensure your footwear is unworn, in original condition, and within the 30-day return window from the date of purchase.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to return.
Pack and Post
Securely pack your items in the original shoebox and use the provided shipping label to drop your parcel at any authorized post office.
Receive Your Refund
Once our warehouse team inspects and approves your return, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing